Woman Looking Out - Image Credit Freerange Stock - UnsplashAre you experiencing abuse?

If you are unsure, you might find the following page helpful: Domestic Abuse Project.

If you are experiencing domestic abuse, and have made the decision to leave your home and seek refuge you can contact us:

Telephone: 0121 440 1443
Address: 58-62 Lyndon House, Birmingham, B16 8PF
Email: rwsupport1@waitsaction.org

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Opening times:

Monday – 9:30 – 5:00  |  Tuesday – 9:30 – 5:00  |  Wednesday – 9:30 – 5:00
Thursday – 9:30 – 5:00  |  Friday – 9:30 – 5:00

If you are in crisis and need help immediately you can call the police on 999 or contact the 24-hour National Domestic Violence Freephone Helpline on 0808 2000 247

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We provide (subject to availability) refuge spaces in two of our properties: Iona House II and Iona House III.

We provide emergency accommodation for single women, aged 21 and over, affected by domestic abuse.

What will happen next?

When we receive your call or referral form we will contact you on a withheld number and ask if you can talk. At this point you can hang up or pretend we are a nuisance call (we will go along with it).

When you are able to talk call us on 0121 440 1443 we will arrange an assessment appointment for you here at the office. 

Address: 58-62 Lyndon House, Birmingham, B16 8PF
We aim to assess you within 48 hours of receiving the your call / referral.

The assessment involves a few questions around your suitability for the refuge.

What are the refuges like?

Our properties are clean, modern and welcoming. You will have a private bedroom, and shared kitchen, bathroom and living room. This is shared with other women seeking refuge from domestic abuse. The accommodation is small- so you will only live with up to two other women at any one time.

Facilities included:

  • Bedroom with double bed
  • Maximum of 2 to 3 women in each house
  • Shared bathroom with over-head shower
  • Shared comfortable living room and kitchen
  • Each individual is allocated a support worker

What is provided?

  • Water, gas and electricity
    Clean towels, bed sheets, bedding and storage is provided in each bedroom
    Each housemate is given her own set of pans, crockery, cutlery and utensils

Services provided
One to one floating support

Advocacy

  • Support groups
  • Counselling
  • Befriending
  • Personal development
  • Life skills workshops
  • Help getting injunctions
  • Peer-led support group
  • Courses

What else is provided?
You will be responsible for purchasing your own food and household products etc.

Your responsibilities?
You will be required to pay a minimal personal charge (under £10 per week) and to engage with WAITS services.