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Statement from CEO Marcia Lewinson
published: 26 March 2020

Dear Clients and Supporters, Partners and the Greater Birmingham Community,

In these difficult and uncertain times, I would like to assure you that we are striving to ensure our much-needed service continues whilst following Government guidelines to ensure the safety of ourselves and our clients.

The main objective, alongside our partners, is to continue to support our service users who will find themselves in a position of increased vulnerability.

As our support spans the city of Birmingham and surrounding areas, we have suspended face to face support to minimise risk and spread of the COVID:19 virus. This has a led to changes in the way we will be delivering of some of our services over the coming weeks.

From Monday 23rd March the following services will be available to women experiencing domestic abuse.

  • Domestic Abuse : Remote 121 support and signposting
  • CIP : Remote 121 support and signposting
  • Refuges : Regrettably we are no longer accepting new client for refuge, this situation is under constant review
  • Counselling : Remote 121 sessions
  • Wellbeing Workshops : Virtual workshops will be organised to help combat isolation and prevent loneliness
  • Food Deliveries : Where possible we will be arranging food deliveries to our refuges

Experiencing domestic abuse?

It is expected that the levels of domestic abuse will increase during these unprecedented times, due to the pressures of social distancing and self-isolating The main objective, alongside our partners, is to continue to support our service users who will find themselves in a position of increased vulnerability.

What to do if you are experiencing domestic abuse?

  1. If it is an emergency and you are at risk please call 999
  2. If you would like to access support and advice on how to cope with or leave an abusive relationship or have been in an abusive relationship please call 0121 440 1443

How to access refuge accommodation

If you are in need of emergency accommodation please either present yourself at your local police station or to Women’s Aid Hub on the Bristol Road, Birmingham City Centre. You can also contact Women’s Aid on 0808 169 9604

24-Hour FREE Domestic Violence Hotline – 0808 2000 247

The Domestic Violence Hotline is run by Refuge, an independent, specialist charity that supports women fleeing domestic abuse and other forms of gender-based violence. Their specialist services now support around 6,500 women and children on any given day.

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